Tag Archives: People

What Web 2.0 really needs is a global “turn off comments” switch

I love a lot of things about “Web 2.0.” Websites just look better, for one thing, and I firmly believe that “form” is a key part of “function.” The increased interactivity both between user and site and between user and other users has made the whole thing a lot more engaging.

But some people seriously need to shut the hell up.

I love the fact that many sites allow readers to comment on their articles. And I often wish more people would post comments on my own site. (I have to assume/hope more people are reading it than just those who very… very… rarely post comments.) But sometimes, especially when the topic inspires a passionate response (often involving Apple, love ’em or hate ’em), the worst thing I can possibly do is allow myself to get sucked down into the vortex of asshat ramblings in the comments section. And I have a perfect case in point here today from Technology Review.

I happen to be an Apple fanatic, I can admit that. But even if I didn’t love Apple, the iPhone would have won me over. In fact, going into the Macworld Expo keynote where Jobs first announced the iPhone, I met the rumors of an Apple phone with cringes and revulsion. Why would Apple make a phone? I wondered. What a stupid idea, I was convinced. But by the end of the keynote, I wanted one.

I still don’t have one, although I am presently contemplating it. Once I had actually used one, I was even more convinced that it was the greatest invention of the computer age. Opening it up to business apps and third-party developers is going to release the deluge. So I found the TR article interesting, but I seriously wanted to crush my skull in a vise after reading the first comment. And it just got worse from there, even with the commenters I agreed with. And yet, like with Katherine Kersten, I just can’t… stop… reading… them! HHFFRRRGGH!!! (Suddenly, I think I understand what that means.)

Don’t Expect them NOT to Be Incompetent

It is always with mild amusement that I listen to people complain about the incompetence of the sales staff at CompUSA or Best Buy or Radio Shack, or of the technical support people they get on the phone late at night or on weekends.

Think about it for a minute. Even though the economy is down, there are still plenty of well-paying high-tech jobs for people with knowledge and skills. If a person actually knows enough to be competent with computers, they will be able to get a better job than a thankless, $6.50-an-hour sales floor job at CompUSA, or working the graveyard shift doing phone tech support!

Now I am not saying there’s anything wrong with these kinds of jobs. Nor am I saying people seeking these services don’t deserve to be met with intelligence and courtesy. But in a market-driven economy, some things have to give.

If you want to walk into a store and pay under $1000 for a brand-new PC that’s roughly 10,000 times more powerful than those used to guide Apollo 11 to the moon, you’re going to have to accept that the place you’re buying it from can’t afford the overhead to hire people who can tell their heads from their asses (much less their hard drives from their RAM).

And if you’re going to get 1.5 Mbps broadband Internet access in your home for a little more than the cost of dial-up, and a tiny fraction of what businesses used to pay for T1 lines (in the “olden days” — about 3 weeks ago), your ISP also won’t be able to hire people to answer your phone call at 2 AM on a Saturday who have any skills beyond basic literacy so they can step through the phone script they’ve been given.

Accept it. Do the research yourself so you know what you want before you get there, and be glad you live in a world where electronics hardware and demeaning, thankless labor come cheap.