Uh, I really don’t have much more to say than that.
OK, maybe a bit. As a web developer working in client services, at least once a week I am confronted with the situation of having to log into a client’s account for something… MailChimp, GoDaddy, etc.
Many of these services have switched to 2FA-by-default, which I agree is more secure than plain old passwords (which I bet some of them still store in their databases as clear text). But 2FA is a pain in the ass. Especially when you’re in my position, and the phone number or email address that receives the one-time authorization code belongs to the client, not me.
Any time I need to log in, it requires coordination with the client to be sure they’re available to pass along the code to me. Which is just stupid.
Fortunately a lot of these companies have realized how common this kind of situation is, and how it’s a valid scenario, and they’ve worked around the limitation by creating “teams,” so clients can add me to their account as my own separate user, with my own login credentials, and my own 2FA.
But it’s still a pain in the ass. And not every service offers it. For example, MailChimp used to allow up to 3 users, I believe, on their free accounts, but now it’s just one. Of course, of course. Just pay for the service, right? Well sure, but service providers with a free tier imposing such a ridiculous limitation on that free tier as a way to upsell the paid tiers is kind of self-defeating. “Hi, we’re creating a crappy experience for you, and that’s the only experience you’ve known with us. But if you start paying us, we’ll make it not-crappy. We promise!” OK.
But it’s not really MailChimp’s fault. It’s that 2FA sucks. It’s more secure than plain ol’ passwords, but it’s even less convenient.
And while I’m ranting futilely, why do we even need security at all? Because people suck, period.
While I was writing this, I was waiting for a client to send me a 2FA for MailChimp. I’m in! And fortunately, this particular client is on the paid tier, so I was able to add myself as a user. A process which involved… wait for it… a CAPTCHA! (Time for another rant.)